Returns, Cancellations & Refunds

Effective 27 September 2026

Cancel before dispatch

If you need to cancel, email customercare@swasira.omsaverintl.in as soon as possible with your order number. We can cancel and refund an order that has not yet been dispatched. Once dispatched, we may be unable to stop delivery; contact us and we will assess the available options. If we cancel a paid order because it cannot be fulfilled, we will refund the amount paid for the cancelled items and any applicable shipping charge.

Food product returns

For food safety, we do not ordinarily accept returns solely because you changed your mind or no longer want an otherwise correct, undamaged product. This does not affect your rights if an item is wrong, missing, damaged, expired, unsafe or defective.

Report a problem

Please contact us within 48 hours after delivery if an item is wrong, missing, damaged, expired or defective. Include the order number, item name, a description and clear photos if available; retain the product and packaging until we advise you. An unboxing video is helpful but not mandatory. If the parcel never arrives, contact us when the carrier indicates delivery or the expected delivery window has passed. We will review concerns reported later where the issue could not reasonably have been discovered within 48 hours.

Resolution and refund

After reviewing the issue, we may arrange a replacement, refund the affected item, or offer another resolution agreed with you. Where a return or collection is needed for an approved quality or fulfilment issue, we will arrange it at our cost; do not send food back without our instructions. We aim to respond to a complaint within two business days. Approved refunds are initiated to the original payment method within five business days of approval or verification. Your bank or payment provider may take additional time to show the credit. If a full order is cancelled before dispatch, we refund the shipping charge as well; for a partial issue, we assess any shipping refund fairly in the circumstances.

Contact

Email customercare@swasira.omsaverintl.in or WhatsApp +91 8135059777. Please keep your order number handy. Your statutory consumer rights remain available.